The Plough and Furrow Inn, Smallfield

Nice location, decor good. No longer a country pub more of a restaurant.
Inviting atmosphere with reasonble menu and prices.

Party goers and "Cake Eaters" beware. This establishment, unlike many others, who appreciate a large booking, will add to the experience by offering a small complimentary cake with candles etc presented by the staff to add to the occasion.

Not at the Plough & Furrow. Here they make a "Cakeage Charge" of around �1.75 per head explained away as being a charge to cover loss of profit from those who eat the cake instead of having a dessert.

Bearing in mind that probably only 50% of people will eat a sweet anyway and that the choice at this location is limited, �1.75 per head on top of the other charges is unreasonable and comes as a nasty surprise.

In fairness we did not pay the charge as we noticed the announcement of it, which had not previously been mentioned, before settling the bill. The Jovial landlord, Gary, with whom we had previously had a good relationship very noticeably changed his attitude after being challenged over this riduiculous charge.

We have visited once since and again witnessed the sign announcing the charge and overheard less than complimentry comments from other visitors who undoubtedly will think twice before partying at this location.

Having visited on both Sundays, with the family, and during the week as a threesome it is surprising that the management at this establishment are prepared to loose loyal cliental so easily and without the slightest mention of regret or apology for the arising situation which certainly put a dampener on what would otherwise have been a very pleasant party. Turnover from our little family would have amounted to arounf �120 per week and whilst the team at this location have done well; being in the country it would be expected that they would realise that the "Bird in the hand" is worth looking after as once thay are "back in the bush" other locations can benifit from the available resulting turnover.

14 Sep 2009 07:57