The Hereford Arms, South Kensington

This pub recenlty underwent a revamp. The result - no difference they have added a green leather corner sofa and put a picture frame around the plasma screen. Net result 2 weeks of lost custom and no real change. I often wonder why pubs do this - is it to create a new burst of interest. Anyway I have gone off the point, I returned to the pub tonight looking forward to the 'new' Hereford. around 10pm the games machine shut down - I asked the barmaid who investigated and said there was a power cut - no offer of money back - oh well not their machine effectively only a few pounds lost, things happen. The barmaid goes on to ask the rest of the pub to drink up and leave without explanation. I assume this was because they could no longer serve due to the power cut, but this information was I assume surplus to requirement. Bemused patrons asked if they could at least finish their drinks. Leaning against the bar I then felt a jab in my knee and realised I had been stabbed by a nail sticking out of the bar - sadly there was more than one. I asked to see the manager, I was confronted with a man who said "I covered the nails if someone took them off its not my fault, we have had a power cut". Fantastic people skills, well done to him. Aggression when you are in the wrong is always the solution. Had to get a tetanus jab, won'tm return am consulting a barrister. Net result great pub, now a waste of time with staff to match. Don't waste your time, the Queens head is up the road, its had a revamp and is worthwhile and you are likely to leave without abuse or the risk of an infectious disease.

20 Feb 2008 23:35