The Horns, West Parley

Our first visit was on a Sunday afternoon around three weeks ago.
We were very surprised and impressed with the whole organisation and the food quality, especially as we had only called because we could not find anywhere else.

We decided to return on Sunday 2nd August, taking friends with us - and wish we had not. The place was in an appalling mess, the toilets had obviously not been cleaned for some time, we had to wait at least 1.5 hours for the food which was dire when it arrived and then they advised, some time after taking our order that the desserts we had ordered had run out.

We felt very sorry for one member of staff who had been left to apologise, with no obvious assistance from her management.

We are very unlikely to return in the near future (if at all)

3 Aug 2009 15:04