The Fire Station, Waterloo

I had been looking forward to finally visiting this pub, as it is something of a landmark and is always spilling over with after-work drinkers. I was bitterly disappointed. Admittedly I did not visit at peak time and did not sample the alcohol - it was a Saturday morning for a cooked breakfast. But despite a selective menu, two staff behind the bar and only a handful of other customers, it took them 25 minutes to serve our group, and then much of the food was cold and the rest was only luke-warm. We asked for some of it to be replaced (hot bacon, a mushroom that didn't resemble a fossil) and it was, but then to add insult to injury, one of the bar staff then came and said that they had served more dishes than they had tickets for. We had received the right food, and eventually the mistake was identified - they had undercharged one person. Despite everything (the slow service, poor quality food and the fact that the payment issue was their mistake - we had all paid the amount they had asked us for), they still wanted the extra money.

17 Jun 2009 15:27