The Spotted Cow, Angmering

This had been my local for many years where I have been taking my 10 year old son for lunches. For the last 4 to 5 months I’ve been giving some feedback to the staff with regards to the deterioration and quality of food and drink, for instance skin on the coffees, coffee being served cold, portion getting smaller, weird ingredients and so forth.

I attended my local again to see if comments and feedback that I gave staff members on several occasions had been taken on board and help improve things as well as a previous rating and could see it had not. I then posted my feedback online to a well known website.

I then went back a few weeks later and sadly whilst standing chatting to staff and ready to place an order, I was told the owner/manager who appears to be selling up! had read my previous review (apparently staff were asked who it was and they worked out it was myself).So instead of acting on it in a mature way and way possibly offering a gesture of good will and a one to one chat for the feedback, the staff had been told TO REFUSE TO SERVE ME AND MY SON. At first I stood there in disbelief and this settled in, I found LAUGHABLE and not st all surprising really.

Sadly the voice of reason or word of mouth is not taken seriously with this individual, so bring on the new owners.

14 Aug 2018 18:21