The Prince Bonaparte, Westbourne Grove

Service is appalling! Last week I booked a table for 16 people for dinner on Saturday night. Over the phone I was given the option for us to be seated in the restaurant or the bar. Having been to the Prince Bonaparte before and seen diners seated at large tables in the front bar before I opted for the bar area. Saturday night came around and we arrived at 7pm to be shown to five tiny round tables (for 16 people??) that had been pushed together along a wall and told we could order at the bar. Given this was a special occasion, I spoke to the restaurant manager who simply said all the other tables were fully booked and we would have to deal with it. An hour later after we had all lined up at the bar to order our food and 10 of us could be seated around the tiny tables, I noticed that 6 of our party were forced to stand as there was no room. Then although it would have been nice to have eaten together the food arrived in dribs and drabs over the space of 2 hours. After observing this I asked the restaurant manager if this booking was for 16 people? She said it was and then when I asked where the 6 people who were standing were meant to sit she exploded and told me I was being totally unreasonable! Suffice to say that all 16 of us were extremely shocked and disappointed with the service of this place and will not be returning or recommending it to anyone!

5 Jul 2010 15:17