Selborne Arms, Selborne

I had a "pint of prawns" at lunchtime (£6.50) - took almost 15 minutes to prepare and arrived barely unfrozen ( you can get fresh prawns!) and most half grey. Looked and tasted strange and watery. Returned them and waitress happy to take a different order. On payment of the bill she said, although alternative £1 cheaper kitchen told her she had to charge full price for prawns ie they didn't accept anything wrong with food. Neighbouring diners also had the prawns and said theirs also tasted strange but apparently didn't complain - as many diners do not who don't want atmosphere spoiled. After considerable debate they reluctantly agreed to reduce by £1. We have happily eaten at the pub many times over the years but it is disappointing they now do not seem to rate customer satisfaction highly and are determined to get every last pound whatever the food quality. Definitely would not recommend unless they show evidence that they can improve food quality and customer service

19 Apr 2014 16:30