The Chestnut Horse, Easton

The Chestnut horse Easton: very overpriced and disappointing‎ - ‎ - Today
We were looking for somewhere to eat after a long walk in the area. This had good write ups so we chose it. The staff were very friendly but the food was VERY disapponting. All starters are �6 (soup) to �8 minimum. They were very disapponting. We had fish and chips for �13 and some of the portions had no fish in them - they were all batter. The venison for �17 tasted worse than school lunch - it was disgusting. ONly 2 people bothered with pudding and they ordered a chocolate assiette which had hardly seen any chocolate and was again very overpriced for small scoops of strawbery ice cream. The service was friendly if slow and that made it hard to complain.
Subsequently, we were contacted by manageress as we joined some sites to review the place as so incensed by the poor quality food and received an e-mail protest about our review. I replied asking about the terms of the free meal offered and i have received another e-mail that I would rather not have had. Still no response to my return e-mail that I had replied to her first request and offer (and thought about my response carefully and taken time over it). Her main complaint was that if I want to write poor reviews I should have complained at the time. This is often fine- but we were taking out my brother and his wife for a very special meal and they would have got up, walked out and never eaten with us again in public if we had complained as they hate that sort of scene. If we had been just the family, we would have refused to pay it was so bad.
We would never recommend it . We spent a fortune on a disgusting meal....

17 Sep 2010 22:40