The Axe and Compass, Heath and Reach

Popped in last night and enjoyed an excellent 'Fish supper' along with an enjoyable two pints of 'Directors'.
The pub was very busy with a mix of locals and passing trade....always a good sign!
The food was excellent; well cooked,plentiful and with quick,polite service.
Finally, it was gratifying to visit an establishment where you are greeted warmly by such a pleasant, efficient 'Team' of staff.
We will be back to dine again very soon....Highly recommended!

27 Aug 2011 08:49

The Swan Hotel, Leighton Buzzard

Visited this newly refurbished Pub/Hotel, now owned by Wetherspoons , on Wednesday 24 August 2011.
First impressions were good...area was clean,tidy and with plenty of activity, almost all the tables being occupied by diners.
The staff waiting on tables were very quick,pleasant and welcoming...however I can't say the same about the bar staff (All male on the night).
I was left to wait approximately 8-9 minutes whilst 2 of the bar staff talked between themselves and then to fellow members of the local rugby club who had just arrived.
Another lady had been waiting 5-6 minutes to place an order for food!
So, all in all a marked improvement from the old original 'Drinking establishment' but a note to the new 'management'....Train your staff in the finer arts of Customer service!
We are paying to consume food and drink, not listen to their 'Shift times and dates' or their latest 'Conquests'; We are ultimately paying your wages and would like to be treated promptly with courtesy and respect.

27 Aug 2011 08:25

The Globe Inn, Linslade

Once again I chose this pub/restaurant to celebrate my birthday with 7 members of my family. I was a truly memorable day...the weather was fantastic for mid-April,my daughter arrived from North Yorkshire and we were all in a happy mood until.....until we entered this place.
What on earth is going on in this establishment?Don't they want,or need,customers?
We received a very frosty reception at the bar and an apathetic response for a table to seat 8. The first course was very basic,the main courses generally overcooked and dry with the desserts being mostly pre-packed fare. What a terrible shame...this could be so good - lovely setting,lovely old building, a barmaid with lovely long black hair and the most beautiful eyes but....not one member of staff willing to be customer oriented.
I will not be going back again!

8 Jun 2009 17:44