The Bell, Hounslow

The Pub with no HEAD... 2010-06-14

We went for dinner to The Bell Pub in Hounslow with my husband last Saturday 12th of June 2010, and we have ordered couple of steaks, I have ordered a medium rare steak and the waitress brought me a blue steak, when I try to complain after half an hour because nobody came to ask if everything was ok or if we want any drink , the polish waitress told me in aggressive manner and very poor English "I didn�t do it I will call the chef" the Algerian chef came in a defensive attitude (wearing a dirty blue jean and dirty sport shoes in the kitchen) and asked me what can he do for me, I just asked him to cook a little bit more my steak as it was too rare for me, he took my plate to the kitchen and after 15 minutes hearing Engineering work and the char grill he brought my plate with the steak very well done!!!!! He divided it into two pieces and flat them to grill them again... my husband kindly went to complain in my place and the �chef� told him: �sorry I cannot get it right...� dirty tables, two polish ladies as waitress that don�t speak good English and do not know NOTHING about customer service, wearing shorts troursers and flip flop, There is nowhere to complain about this issues, no managers, no owners, the bar staff do not want to help or get involve with nothing, very bad service, big disappointment, I wouldn�t recommend it to anybody!!!

14 Jun 2010 17:30

The Bell, Hounslow

The Pub with no HEAD...‎ - ‎ - 2010-06-14

We went for dinner to The Bell Pub in Hounslow with my husband last Saturday 12th of June 2010, and we have ordered couple of steaks, I have ordered a medium rare steak and the waitress brought for me a blue steak, when I try to complain after half an hour because nobody came to ask if everything was ok or if we want a drink , the polish waitress told me in aggressive manner and very poor English "I didn�t do it I will call the chef" the Algerian chef came in a defensive attitude wearing a dirty blue jean and sport shoes in the kitchen and asked me what can he do for me, I just asked him to cook a little bit more my steak because was to rare for me, he took my plate and after 15 minutes he brought my plate with the steak very well done!!!!! He divided it into two pieces and flat them to grill them again... my husband kindly went to complain in my place and the �chef� told him: �sorry I cannot get it right...� dirty tables, two polish ladies that don�t speak good English wearing shorts and flip flop, There is nowhere to complain about this issues, no managers, no owners, the bar staff do not want to help or get involve with nothing, very bad service, big disappointment, I wouldn�t recommend it to anybody!!!

14 Jun 2010 16:43