Arch One Bar and Grill, Waterloo

I couldn't agree more wuth StephenJ25. I have frequented many establishments in the Waterloo area as I commute daily from the city to my home in Esher. I thought there was at last a new ( and very funky ) bar which would suit me, and some of my colleagues, down to the ground - great location and an easy stumble from bar to Waterloo station. Sadly, I was wrong. The staff were incredibly stroppy. My boss requested a martini and when the wrong drink was delivered, the very argumentative staff refused to change the order saying it was our fault and that we were in the wrong! We requested to see the manager and he even refused to come- I had to find him. He then explained he was very busy to see me !. I have been here several times in the hope that things would improve but until they rectify the basics ( customer service ), I certainly won't be spending another wasted penny by coming again. Definately one to avoid.

15 Feb 2006 20:02