The Clock Inn, Bickenhill

4 of us went to The Clock this afternoon for a meal. My daughter and 2 grand daughters one of who was 18 today and myself. Staff was very, very thin on the ground and after ordering we were left waiting a long time for our starters only to be told at the eleventh hour that one was not available. The main course was acceptable but should have been hotter. Dessert was a farce. My daughter ordered hers and again after some time she was told it was not available. Most of the desserts are a type of cake or tart and she did not want anything else so elected to pass. When the 3 of us received ours my grand daughter received the dessert that my daughter had ordered and we were told there had been a mistake and it was another dessert that was off the menu! My other grand daughter began eating her dessert and found a piece of plastic in it which entirely put her off and this was returned. In the meantime I had to take a drink back to the bar because of a dirty glass. The one member of staff working completely by passed me while I was waiting to order our desserts to serve people in the bar who had not been waiting as long as I had. The toilets were freezing cold with no hot water and a hand dryer that didn't work and the middle cubical had the toilet handle displayed on the box covering the cistern so it could not be flushed. No attempt had been made to clear the ice/snow from the front entrance and it was treacherous underfoot. On the up side we were credited for food not availble and also food/drink returned with no quibbles. Used to be a regular user of the Clock but I dont think they will be getting my custom again.

23 Dec 2009 21:05