The Glamorgan, Croydon

I go to this pub a lot, with friends and through work - lunches, leaving do's... the food is excellent and I like the location, not being bang in the town centre. Went there recently for a leaving do on a busy Friday night. Some of us ordered food - the landlord brought it out and when he served the last plates, my colleague asked me to ask for the sauces - which I did (and yes I was polite and said please!), to be abruptly told 'yes, yes, I've only got one pair of hands you know'! The barman overheard and came straight over to ask what it was I had wanted (he had overheard the response I got) and said sorry - no apology was ever forthcoming from the landlord himself (who always seems to be noticably sharp and irritable at busy times, though you'd think he'd be grateful for a full pub). Yes I understand it's busy and the staff are under pressure but I don't think that's an excuse to speak to customers in such a way. He was very rude (witnessed him snapping at the barmaid a few times earlier in the evening) and his attitude has made me (and my colleagues) think twice about using the pub again.

5 Apr 2011 19:52