The Butlers Arms, Pleasington

chefgod if you can find someone with the cash to do it better please do not hesitate to direct them to me, I will quite happily listen to genuine offers till then zip it

27 Jan 2010 18:37

The Butlers Arms, Pleasington

Sorry to bob in just another quick note. As I mentined before we have suffered from a bad reputation in the last couple of years, mainly due to severe errors of judgement and poor advice from others. If anybody below with a genuine complaint would be willing to try again, either contact me through this site or directly at the pub and I will do my utmost to ensure you have the perfect meal experience.
I do not agree with sites like this one and tripadvisor as I do not believe that just anyone should be able to post negative comments. I do thing that if you have had a positive experience at any establishment then it should be reported however very few people ever do this which I think is a shame. This site should be used as a tool to direct people when you have enjoyed something and not used against people where the cause may not always be in their control.
If there is anyone using this sight simply to get back at me for aomething I've done, such as having a disagreement with you, telling you to behave in the pub or any other reason outside of the food basis then please do not use this site to retaliate, man up and do it in person. It is not solely my income that is dependant on this pub. There are several full time members of my team who are dependant on income form here to support themselves and families. Therefore we do not wish to put off potential trade

27 Jan 2010 18:35

The Butlers Arms, Pleasington

Thank you to pubexpert01 for trying to rectify the situation and I will buy you a beer if you will make yourself known to me I will buy you a beer but please stop now thanks

27 Jan 2010 17:24

The Butlers Arms, Pleasington

Hi there ithink you'll find this is Richard Walkden actually and I've just sorted this as I'm a bit sick of having to put up with people hiding behind this to tarnish my business. I have put up with a lot over the past four years including two lazy head chefs who destroyed my reputation well and truely. Luckily through some hard graft by my present team including cheffing and waiting we are getting back to the good food we had previously. Unfortunately you can't please everybody all the time and sometimes we do make mistakes and if we're to blame I will admit to it. I will not however concede to people who order the wrong meals and do not wish to pay for it. If you have a problem a suggest you contact me directly and not post vicious comments on this site.
We work very hard as an organisation and we are trying to reestablish our reputation and I apologise to anybody who has not been happy in the past four years hopefully if you are willing to give us a chance you will see that things have dramatically improved.
Thank you for your time

27 Jan 2010 17:21