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The Abrook Arms, Uxbridge - pub details

Abrook Arms

Address: 191 Harefield Road, Uxbridge, Middlesex, UB8 1PW [map] [gmap]

Tel: 0871 951 1000 (ref 4475) - calls cost 10p per minute plus network extras

Nearest tube station Uxbridge (0.7 miles)

Nearest train stations Denham (2.1 miles), West Ruislip (2.1 miles), Denham Golf Club (2.7 miles)

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> Current user rating: 5.0/10 (rated by 24 users)
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other pubs nearby:

Swan and Bottle, Uxbridge (0.5 miles), Crown and Treaty, Uxbridge (0.5 miles), Bar Italia, Uxbridge (0.5 miles), Ostler, Uxbridge (0.5 miles), Tiger Cubs, Uxbridge (0.5 miles) - see more nearby pubs

user reviews of the Abrook Arms, Uxbridge

please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.

5 most recent reviews of 31 shown - see all reviews

Currently closed and boarded up!
mjbea1 - 14 Jan 2015 11:48
I booked in January for my childrens christening which was in may 2013.
"Andy" quoted me with a marque and food £250. He said he would try and find the marque and keep me updated as he had just started and he knew nothing about it.
He also said a £50 deposit had to be put down to secure the date and for bar stuff (for function room bar) which we did 2 weeks later.

For months I heard nothing till about 1 month before the christening I phoned to ask about the marque. They stated that no marque is the book and "Andy" had left. After a few calls they said they couldn't find the marque, then they said it was damaged. I'm still confused on that one.

And that was just the start of the problems. I had a call saying I had not payed anything and when I said I pay £50 they said its "not in the book." Then after a lot of debating he said he would sort it and that a lady is covering the christening as he on holiday.

A week before the christening I gave this lady £200 cash for 100 people for a finger buffet. (They still sorting the other £50) She told me not to worry she would sort it. Make sure it was clean tidy and enough food for everyone.

In the morning I came to set up and decorate. It dirty,it smelt had dead worms on the floor. There was no tables. She was rude and unhelpful. Once I sorted it I asked for 1 small extra table as there wasn't enough to be told"No!"

Well after the christening I turn up with the guests to find the function room bar not opened when I asked she was again rude and very unhelpful. When I saw the food I was so embarrassed I wanted to cry. No butter on the bread, hardly no filling if filling at all. i.e 1 slice of egg in 1 whole sandwich. There wasn't enough food for everyone. I would say there was food for about 30-40 people maximum. It was also just thrown on a trays, slapped together. Guests either went early for "takeaways" or starved.

I just called the management to explain what had happened on the day and how things where while he was away. He was rude, called me a lair and he unprofessional. I'm disgusted and shocked that he is the manger.

Overall I found the whole experience stressful, embarrassing and very upsetting. Which is a shame because it used to be a great pub. The staff was lovely as well as the food. There wasn't a fault.

nleaa - 28 May 2013 15:57
Since Jackie and Martine have left, the Abrook's become a no-go. Went there with my quiz team last Wed. for what will be the last time.

From the word go, the new staff were unwelcoming. When I tried to buy a round of drinks with a card, I was curtly told that they no-longer take cards as it "ain't worf it." I explained that the nearest cashpoint is a good half hour's walk away, in the centre of Uxbridge, and how much business they were going to lose as a result, and got an unprintable earful as a result. So, they ended up with half of the dozen or so customers they had in that night - one of the two teams that bothered to show up for a quiz which former had six or seven teams and a packed pub - nursing less -than-half pints of Coke (short-served) for the night, as that's all the change we had on us. Their own fault.
What's more, one of my team members is diabetic, and they gave him regular Coke, rather than the Diet Coke he'd specifically asked for, which could've been fatal!
Then they were overheard making racist and homophobic comments about parties that had enquired about booking their function room and accommodation which they'd refused on the grounds that they were fully booked (a blatant lie), as well as similar comments about our quiz party, for being intellectual. To this can be added general grumbles and bad-mouthing about us from them for the rest of the night.
Then, to top it all, they turned off the lights over our table as soon as the quiz ended, AT TEN-THIRTY ON A WEDNESDAY! when we still had drinks! I - we- have never been made to feel so unwelcome in a pub in all my life! We were regulars, travelling into Uxbridge from as far as Edgware, Bushey, Berkshire, and Pinner because of the draw the pub formerly had. Not going there, again. Neither is Jackie, who was visibly upset at what had happened to the pub she cared so much for.

Since then, if we've passed the pub and there's been ANYONE inside, it's looked like a Chav-magnet, rather than the friendly family pub it once was. But mostly, it's dead.

This stinks of the brewery wishing to kill the pub, so that they can sell the land to a developer.

Best avoided.
QuizTeam - 5 Apr 2012 02:13
One of the bar staff (the landlady?) uses four-letter words and is as rough as they come. Pub looks uninviting outside; needs a lick of paint and has no atmosphere inside. No hanging baskets or plants. The area needs a welcoming local, and this isn't it.
vashti - 28 Jan 2012 19:20
this pub is great for a quiet drink as its really peaceful in there but the carpet smells a bit and the staff seem really sad like someone has just died, anyway the bar manager seems like a decent guy but the old lady that thinks she in her 40s and not 60s is something else.
igetknockedout - 29 May 2011 16:49

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