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The Cross Keys, Holbeck - pub details

Cross Keys

Address: 107 Water Lane, Holbeck, Leeds, West Yorkshire, LS11 5WD [map] [gmap]

Tel: 0871 951 1000 (ref 27131) - calls cost 10p per minute plus network extras

Nearest train stations Leeds (0.3 miles), Burley Park (2 miles), Cottingley (2.2 miles)

Pub facilities/features:

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> Current user rating: 7.3/10 (rated by 18 users)
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other pubs nearby:

Midnight Bell, Leeds (0.0 miles), Refectory, Leeds (0.1 miles), Grove Inn, Holbeck (0.2 miles), Hop, Leeds (0.2 miles), Wetherspoons, Leeds (0.3 miles) - see more nearby pubs

user reviews of the Cross Keys, Holbeck

please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.

5 most recent reviews of 12 shown - see all reviews

Went here on a Monday eve in June 2016. No food due to a new extractor being installed in the kitchen. My pint of North Prototype was very good and at £3.00 was good value. Do not know if that is a Monday price or not.Nice decor with wood floors and furniture etc which seem to the norm these days. Staff were as they should be attentive and polite. What a difference from the previous comment, but that was 4 years ago.
rpf1955 - 14 Jun 2016 15:56
I had the misfortune to visit The Cross Keys recently with a friend. When we arrived, we were kept waiting to be served at the bar for about 10 minutes, despite the fact the pub was (understandably) almost empty, and there were at least 3 staff on duty. They seemed to think that standing around gossiping and wiping glasses was more important than providing service. The beers we ordered were horrible. I had an ale(?) which tasted like bitter mixed with washing up liquid. My friend had a larger which wasn't much better. The beer is fine if you like one's you have never heard of that cost about 3.70 a pint (providing you don't have any taste buds).

Later, my friend decided to try a different pint, and went to the bar. He was told by the barman/manager(?) who was sat at the bar using a lap-top, that he would serve him 'in a minute'. Nearly 5 minutes later, my friend was still waiting! Obviously customer service isn't a priority at The Cross Keys!

The pints we had were also short measures - despite the fact the glasses had clear 'to the line' pint measures on them. When we asked for our beers to be topped up, the person staring glared at us. True, they topped the pints up, but we were appalled that we had even had to ask. Maybe a visit from Weights and Measures would be in order?

I have visited The Cross Keys on one previous occasion, when I had something to eat. On that occasion, the food was cold and extremely average, and extremely over-priced. The venue don't feel the need to put the prices up on their menu board - another clear example of their commitment to customer service!

Overall, The Cross Keys is one of the most horrendous, pretentious pubs I have ever been to. The staff obviously feel it is beneath them to provide anything approaching decent customer service, or a welcoming atmosphere. A truly awful pub - avoid at all costs!


Leeds12 - 28 Mar 2012 19:26
Pleasant pub with an excellent choice of 4 beers from small breweries. I tried them all and they were in excellent condition. Staff were really welcoming and service was excellent.
Food was nice if a tad pricy, but the one gripe was that the "OLd Spot Sausage sandwich" should either be re-branded to include the word "mustard", or said mustard should be offered as an option on the side. Some swapping of mustard/ non-mustard bread helped resolve the problem, but there was still a lingering mustard taste ruining an otherwise excellent sandwich.
I will be back next time in Leeds, but much more 'mustard-aware'.
Dylanwing - 13 Nov 2010 23:27
Run by the same people as the North Bar, this pub is somewhat different to that tiny bar on New Briggate; A more traditional boozer layout which has been sympathetically refurbished, with exposed beams and low tables & stools. The outdoor courtyard was packed upon our visit so we elected to remain indoors. As with the North Bar, Roosters ales play a large part and Foghorn was the chosen ale. As my flatmate worked his way through the variety of exotic lagers, I enjoyed two delicious pints of Abbeydale Speculation. Little Valley brewery (Hebden Bridge) was also represented at the bar. I can see myself returning many a time; An excellent pub, modern yet still charismatic.
ChrisP87 - 3 Jul 2010 17:10
Visited on Dec 19 as Saints were in Leeds. The below review is very accurate. Beers were Roosters Outlaw Boneshaker IPA, York Three Kings and Acorn Old Moor Porter, Barnsley Bitter was off. A selection of foreign bottled Christmas beers were listed on the blackboard. Good pub.
GuideDogSaint - 28 Dec 2009 08:14

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