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The Exchange Inn, Hove - pub details

Address: 8 Goldstone Street, Hove, East Sussex, BN3 3RL [map] [gmap]

Tel: 0871 951 1000 (ref 23582) - calls cost 10p per minute plus network extras

Nearest train stations Hove (0.1 miles), Aldrington (0.5 miles), Preston Park (1.3 miles)

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> Current user rating: 6.3/10 (rated by 11 users)
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other pubs nearby:

Watchmakers Arms, Hove (0.1 miles), Station Bar, Hove (0.1 miles), Poets Corner, Hove (0.2 miles), Bell, Hove (0.2 miles), Stirling Arms, Hove (0.3 miles) - see more nearby pubs

 

user reviews of the Exchange Inn, Hove

please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.

5 most recent reviews of 8 shown - see all reviews

The Exchange is a pub I previously considered one of the nicest on the Hove side of town. Went there couple of weeks ago bought a Guinness (early evening 9 ish not having previously had a few etc) Took it back to the bar (something I've only ever done a couple of times in my life) and said look I'm really sorry but this pint of Guinness is just not good, please can I have something else instead ? It tastes like the sort of pint you'd've got ten or fifteen years ago in the UK before british pubs got the hang of it (ie bitter acrid & slightly mingy & stale).
Their response - 'well we'll try it but if we don't agree & we think there's nothing wrong with it we're not at liberty to give you another drink'. Fine I thought you'll see what I mean in a second or two. So a twenty something girl tries it & delares it to be absolutely A ok - nothing wrong with that (go back to your seat & stop causing trouble you silly man).
Well d'you know what 1.) I do not need somebody to tell me whether or not I should be happy with something I've purchased & paid for - whatever their age or experience. 2.) It's not like 'Drink in Brighton' who own half the pubs in Sussex can't afford to give their customers a replacement drink if they aren't satisfied. And 3.) This appalling patronising attitude will like as not prevent me from ever bothering to return there & this is possibly the worst customer service attitude I've encountered in Brighton in 15 years.
Oh and just to mention also, on the live music front (& I'm a musician) the stuff they allow in that place is just plain shocking - do they really think people are too stupid to tell the difference between the sort of thing you'd expect to hear in a bar on the Costa del Sol & something that's actually got some character & is genuine in some way (errr sorry but this is Brighton how much talent do you think there is there to choose from ? - really). Evidently they think their customers are unable to discern for themselves on that front also. I left feeling very angry & with my tastebuds, intelligence & ears having been unanimously insulted.
Halfpintdudeyman - 3 May 2015 15:23
I had an hour to kill before my train and the Station "pub" next to the station looked more like a cafe, so I wandered down the hill aned chanced upon the Exchange. It's a cavernous, dark one-room pub which mainly caters for locals under the age of 45, although I wouldn't call it a kids' pub. Three real ales were available including a summer ale, and a local Laines best. The beer was good and I found the bar staff friendly enough. On the down-side my table was swimming in beer and at no stage did any one come over to mop it up. I'd come again but they need to take about more care about the cleanliness.
Number11 - 10 Aug 2014 09:02
This pub recently re-opened after a much needed refurbishment. It looks great, and the food is excellent. However, since re-opening the bar staff have become increasingly cold, unwelcoming and generally quite rude - almost as if they think they are doing you a favour by serving you. I received no apology from them when my order for bread and oils went astray. I ended up waiting an hour and whilst the chef profusely apologised in person, there was not even an acknowledgement from the barman that took the order.

The drinks are overpriced compared to other pubs in the area, although the Happy Hour prices are great value (if you can cope with the service without a smile).

The atmosphere is somewhat lacking. The same background music has been playing each time I've been there.

When it re-opened, it was advertised as "What Hove has been waiting for" and I am still trying to figure out exactly what that is. It's not the sort of place to pop into for a quick pint after work (no bar stools at the bar – despite a menu offering bar snacks as well as mains), and it's certainly not the place to spend an evening with a group of friends (there are only a few comfy/cushioned chairs - the rest are bum-numbing hard-backed wooden chairs or uncomfortable stumpy stools). It seems to be the sort of place to meet up before moving on somewhere else. Sports wise - sometimes they show football, sometimes they don't, and it's lost the atmosphere it used to have during the big matches.
It doesn't have the gastronomy of The Connaught or the Ginger Pig (or the cost!). Personally, if I'm in the mood for a pub meal, I tend to go The Bell, The George Payne, or even The Slug & Lettuce, purely because the staff are always so friendly, welcoming & helpful. The lavatories are a heck of a lot better in these places as well (The Exchange may have redecorated their loos, but the same old issues remain!)

If I was rating the food alone, I'd give 8 out 10 as it has been consistently good and there is a varied choice. Unfortunately, due to the persistently declining attitude of the staff, this rating needs to be a 3.

chilihead - 7 Mar 2013 14:34
Great pub, i'm not usually one for venturing in to towns to drink but this once is my exception to the rule. Always a nice atmosphere and although the beer choice isn't the best in the county by far, there's just something about the place that works very well. Lighting is usually subdued and ambient which is nice in the evening. Music usually playing too, not too loud either. Recommended.
auqeam - 30 Dec 2008 18:34
Absolutely outstanding in every way. USed to live next door, is great pub
tramporejucket - 26 Oct 2007 09:27

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