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The Springhead, Sutton Poyntz - pub details

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Address: Sutton Rd, Sutton Poyntz, Weymouth, Dorset, DT3 6LW [map] [gmap]

Tel: 0871 951 1000 (ref 15740) - calls cost 10p per minute plus network extras


Nearest train stations Upwey (2.3 miles), Weymouth (3.3 miles), Dorchester West (4.4 miles)

Pub facilities/features:

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> Current user rating: 5.2/10 (rated by 38 users)
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other pubs nearby:

Bridge Inn, Preston (0.4 miles), Spice Ship, Preston (0.5 miles), Sunray at Osmington, Osmington (1.3 miles), Spyglass Inn, Overcombe (1.4 miles)

user reviews of the Springhead, Sutton Poyntz

please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.

5 most recent reviews of 38 shown - see all reviews

Absolutely SHOCKING customer services. Booked the ‘Duck Room’ for our Mothers 60th Birthday. Misunderstand on the costs regarding catering, which to be fair was our fault, but no effort or understanding was to be made by the Management on negotiating on the price for the number of guests. We explained we had a budget, which they clearly didn’t have any sympathy for, we asked if we could cater for 70%, which we were told no. Anyone organising an event knows you never cater for the full guest list!!
The thing that annoyed and upset us the most is that it took 3 days of continuous calling by us the customer, to finally get a response and might I just say not from the Landlord, whom refused to deal with the situation. This all being a few days before the actual party! Their response was under no circumstances were they prepared to negotiate and this being on the Wednesday and the party was meant to be on the Saturday has left us with no venue and to be honest up S@#T streak and refusal of returning our deposit either!

cavolick - 23 Mar 2016 18:13
Please note that new owners took over this pub at the beginning of 2013, all the reviews posted on this site are experiences received with the previous owners. For a more up to date and fair review of The Springhead go onto Trip Advisor.
We have requested several times with 'beer in the evening' that the old reviews are removed and we get ignored, no telephone number to contact them on, very bad customer service.
We take pride in our pub and would hate to think that people would read previous owners comments and not visit us. Come and see for yourself, Regards The Springhead
Scrumpy1999 - 19 Mar 2015 12:58
We went to the Springhead for a meal with family who were visiting from New Zealand there were 22 of us but as the pub says they can cater for weddings we were assured this would not be a problem. All the adults ordered carvery and the 4 kids ordered off the child's menu. The carvery was ok but had been out for at least thirty minutes before the pub started to fill up....mainly with our party. After all the adults had finished their carvery the children got their meals and that was after we had told them twice that they were still waiting!!!! And when they did eventually bring the meals for the kids they were wrong ! We asked for the kids meals to be taken off the bill as a) they had to wait 40 mins and b) because they were wrong but we were told they couldn't do that - apparently it was our fault that the kids meals were missed as they had so many tabs for the table - funny how they managed the rest of the pub! WOULD WE EAT HERE AGAIN? DEFINITELY NOT AND NEITHER WOULD WE RECOMMEND IT - all locals from Weymouth bar visiting family!! The Manager hid when we asked to complain directly to him.
Zivanna2004 - 29 Apr 2012 19:25
I took my family to the springboard pub for the Sunday Carvery. The food was very disappointing, the meat was very dry as if it had been left over from the previous Sunday and the vegetables were cold. The staff were unwelcoming and arrogant. I would not recommend this place to anyone.
Theclaire - 26 Apr 2012 13:15
Being a local and having lived in the village for the last 15 years, I have always used the Springhead. However, since the current landlord and lady have been there I have been appalled at the attitude, service and atmosphere everytime I go in. I have been using the pub for the last 15 years ever since I moved into the Village and this is by far the worst landlord and lady it has ever had. I thought I would give it another chance and visited it recently it was awful, I was greeted by Mr and Mrs Attitude there were children running freely and the Pub was freezing. I will not be going back. I cannot understand why the people who run the pub think it is acceptable to treat their customers in the way they do.
evanh1234 - 2 Mar 2012 12:25

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