The Robin Hood, Sutton

As new tenants we feel that we should post our views in what we have been trying to acheive and how we plan to make the robin hood a successful welcoming pub.

There is nothing we want more than to keep the RH a traditional place, however the pub trade is a stuggling one therefore some changes need to be made in order for us to survive. We are aware many regulars rely on us to keep the loved atmosphe which is why for two weeks we did a survey. Most customers were asked their views on our low background music and new menus. the results were that the majority welcomed the changes as well as it attracting wonderful new customers. unfortunately it is impossible to please every individual.

In comparison to some pubs we may appear expensive as with many Youngs Houses, however since Ken left we have not increased any prices. instead we refused to increase when the VAT went up wanting to be sure to keep our customers happy. We can also say with confidence that beer quality is still something we pride ourselves on as our recently awarded Cask Marque shows.

Food has been cooked by us at the RH for the last three years and now we have had the chance to tweak the menu to improve the standards and prices. Everything is now cheaper but even more delicious.

It is great that people have always felt safe in the RH, Lukily any situations can usually be defused without customers beeing aware by a quick friendly chat. Unfortunatley on one rare incident we felt it necessary to call the police in the best interest and safety of customers and staff alike. we would like to reasure all that we will continue to keep the pub a safe and happy environment.

any questions or concerns will be more than welcome at any time, we are never far away and are always happy to have a chat and listen next time your in.

Adam and Harriet

19 Feb 2011 21:41