The Duke of Hamilton, Hampstead

What should have been a pleasant and rewarding visit to this pub, I can truely said I have never been so shocked at the Landlord's and his son's attitude towards paying customers. Firstly my friends were served short pints, and when asked for them to be topped up i.e. to pint level, they were treated with resent, abuse, and totally unreasonable behaviour. Not only were their pints poured down the drain, but the landlord continued to be rude to my friends and I. When asked for a refund for the pints poured away, the Landlord informed me that 'this was our problem' 'go and write to .....'. He had blatently used that response before. I had never been treated so poorly, and was embarrassed to have suggested to my friends that we should visit this place, which had received good feedback on this site. The smell of the pub was offensive, and so was the landlords attitude. Do not bother visiting...highly overated!!!

14 Apr 2008 13:31