Browns, Tower Bridge

Avoid this drastic establishment at all costs. They seriously need to invest in new cooks (note, not chefs!) and waiters who understand that customers are important....copy of feedback given to their head office:
I have just visited your Butlers Wharf restaurant on Sunday 9th January 2011, hoping for a relaxed Sunday lunch with my partner.
After waiting a couple of minutes with waiters walking past we were met by an unfriendly waiter who showed us to our table, hardly a good start. He had to go and check what Sunday lunch was available.
After taking our order (Beef & Pork) we were brought our lunch. No apple sauce was available for the pork.
My beef was cold and the vegetables were on a side plate, swimming in water. The cook/chef had clearly not drained them properly. I asked them to take this back and after 10 minutes I was still waiting whilst my partner finished his lunch.
I got tired of waiting so asked for the bill. Your floor manager,Stan came over to see what the problem was. I was very angry as your restaurant failed to serve something so simple or rectify the problem. Stan couldn't understand why I was so angry, he actually laughed at me then walked away!
This is absolutely disgusting behaviour from your staff. He said I should have asked to change my partner's meal too, assuming I should have known this.
I have worked in hotels/restaurants in my previous jobs and never treated 'difficult' customers with such disregard. I wouldn't even say this was too difficult to deal with.
Thank you Browns for ruining my Sunday afternoon. I do not get much time with my partner so we look forward to some time together and what we hoped would be good quality food/service.
I cannot believe your staff and kitchen at Butlers Wharf are so ill equipped to deal with customers particularly when roasts are so easy to do.
Sadly I also entertain clients and would use Browns when appropriate, again I am never setting foot in any of your establishments again.
I don't understand why companies like yourself cannot deliver quality or know how to handle customers, you have lost repeat business from me and I intend to spread the word throughout my contacts.
Such a simple thing to do and you got it so horribly wrong. Disgusting.
Look forward to your formal letter of apology and reassurance that you are investing in some customer service training.

9 Jan 2011 17:06