The Engineer, Primrose Hill

A friend had her 30th birthday here (a party of 12). My friend's sister had bought a really nice cake but the manager refused to serve it - saying it was not policy. We had already ordered two courses, plenty of drinks and offered to all buy ice cream and coffees but she point blank refused, changing her mind and saying that as we had the table all night, she wouldn't allow us to have the cake! When we refused to pay the service charge, she simply shrugged her shoulders and said "well it's the staff that suffer not the business" (we had already given the excellent waitress the money in her hand).
I wrote a letter to the owners but heard nothing back. Clearly customer satisfaction is of no concern

29 Sep 2006 14:09