The Dukes Head, Putney

Simply appalling. Three of us went for Sunday lunch; the beer was off and all three meals were poor. The roast dinner included a yorkshire pudding with the consistency of uncooked pasta, cold overcooked vegetables and poor quality (exceptionally tough) beef. It took an age to get served so we persevered and ate around half of the plate. At the end of the meal our waitress asked what I thought of the meal so I was honest - and she said she'd "pass on the comments". She returned 5 minutes later to inform me that they couldn't adjust the bill because I had failed to raise the matter when she did a "check-back" (i.e. asking for our feedback during the meal. Two problems here - (1) we were not looking for an adjustment to the bill, and (2) we had not received a check-back. However the very fact that they have a 'no refund' rule if you don't complain early enough shows that they must have to manage a huge number of complaints. We won't be going back.

9 Mar 2009 00:29