The Albert Arms, Esher

Visited the Pub 7th November 2006, took a couple of guests, service appalling, youngsters who in their defence were very pleasant but hadn't a clue as to what they should be doing, Drinks order incorrectly taken. Soup was ordered by one guest but no spoon, upon the second time of asking two spoons were offered this took 5 mins so far soup getting cold. Which spoon would guest like to use, desert or soup was the question!! soup spoon was the obvious answer, doh! Order was incorrectly taken in first place, delivered to the wrong table in an other instance, bill was presented for 4 covers only three of us attended!! Shame they don't have a manager anymore, used to be good. Doubt we'll visit again

30 Nov 2006 18:25