Saracens Head, Lymm

We went out for a lovely family lunch - 4 of us not being from the area and so my brother in law looked up the pub on line. After receiving 5 cold Sunday roats and a free black hair in the pate we were loathed to have to pay for the whole meal.When we discussed this with the Manager he turned on our whole party and accused us of regularly going into restaurants, ordering food and refusing to pay for it. If you knew us you'd know we would never dream of doing that. I've never actually complained about a meal before - never felt it was worthwhile as it could just be my taste buds. After raising his voice at us, saying only nice customers deserved customer service and warning us never to return to his pub again we left, after paying for the food which was edible and the drinks we had. The staff seemed untrained, the Manager rude and unhelpful and the service generally not up to standard. I would not recommend anyone to vist this establishment for food or drinks.

8 Dec 2008 10:35