The Dundry Inn, Dundry

Place is freezing including my room...Why is the fire not lit in the bar!? Ordered the pate with WARM toast to be given brittle small pieces of toast that looked like they came out of a packet....asked if I could have something warm as per the menu to be offered a ciabatta that would take 5-6 minutes. Not ideal. To add insult to injury the ciabatta was added to the bill.... Nearly £4..When I questioned why it was added I was told "our customers have requested cold toast so that's how we now serve it" ... Suggestion.. CHANGE your menu to read "toast" NOT "warm toast"! Technically false advertising!
Still a little in shock that the proprietor had an attitude and essentially argued with me..which I conveyed to him to be met with more attitude! Essentially I was told to shut up. I actually felt quite threatened as a single female staying alone..
I stay in Bristol a few times a month and spend at least 45/50% of my week in hotels and I have never been met with such shocking behaviour anywhere in the world! I will avoid this place like the plague! Absolutely disgusting customer service. Do yourself a favour and get out of the hospitality trade or avoid being front of house!!

18 Feb 2016 15:20