The London Inn, Padstow

A lovely traditional warm and friendly pub ......... well it was! We visit the place everytime we are in Cornwall, but this year we found a new landlord in situ. Obviously any change of tennant brings a change of atmosphere, but the London Inn had definately gone downhill quite dramatically. Actually the landlady was everything you would expect in terms of customer service, it was the landlord himself that was the problem. "2 customers here want serving" says she. He proceeds to blank us and start tidying up the chiller cabinet. "Do you do accomodation" we asked. A sharp "yes" was the reply (the last landlady took us straight up to veiw a room, explained the tarrif, advised on how early to book etc, etc). To be fair, it was his first May Day, (the most hectic weekend of the year) and he was probably feeling the stress, but in a customer facing role you really have to put yourself above all that and ensure the paying public are wanting to return time and time again. Hopefully by this time next year he will have settled in. Last year I would have given the pub an 8.5, this year its a 5

26 May 2011 14:39