The Marlborough, Richmond

This is my local and I'm afraid to say it has gone down hill badly over the last 2 years.

The food when you eventually order can be ropey - I once got a still frozen (in the middle) fish! Half the menu seems to be unavailable every time I order.

The garden has slid into a bit of a state - needs a serious going over with a mower.

The staff are a bit hit a miss. Most of the boys working there seem not to give a damn about their customers. The manager seems blissfully unaware of anyone but his own cushy little number 'running this place'. I really hate it when they do not pay attention to who is next to be served (a pet hate of mine) - and there are always people waiting to be served which seems incredible as the place never seems that busy.

The pub could be great again - but needs a serious overhaul. Put the customer first, get some more attentive staff, two proper chefs and a manager that understands minimum standards of customer care and you may see me back.

I'd rather be in the refurb'd Roebuck.

5 Jun 2006 14:28