Spencer Arms, Cawthorne

Lovely food, great beer, awful staff. Lady behind bar with blonde hair has been rude to us on two occasions, made us feel belittled, and not worthy of coming in the place. Same attitude from waiting staff - no please, thank you, hello or goodbye. Apparently regulars think the place is great. Well, that's all this place will have left if they don't do some serious thinking about their customer service and start treating customers with a little bit of courtesy. Not asking much, but making customers like us feel stupid, looking us up and down as though we were something the cat dragged in, and never once getting a smile is letting the place down seriously. Whoever owns this place - take a step back and look at your staff through the eyes of customers - absolutely appalling and won't recommend or return.

20 Sep 2010 19:31