The Navigation, Stoke Bruerne

I've been to this pub tonight with my 4 year old, 2year old and husband. A special treat for my sons first day at school, he chose the location.

We orded starters for all four of us, and a main each. I was asked specifically if I wanted the childrens starters with ours, yes, and chose specificlly the vegetables for my sons meal.

The childrens garlic bread was all burnt, so was sent back. It then returned some time later along with a main meal for one of my children.

The main was sent back.

After eating the starters the mains arrived, the veg was not as ordered on one childs meal and the chicken in the 'chicken cones' was burnt grissle , and thats being generous.

My own meal then arrived and I'd asked for baked potatoe in place of chips...chips arrived.

I then asked to see the dut manager who was polite and apologetic, he gave me a full refund of the meal cost.

Another male waiter then brought over the refund and tried to remove the plates of food my children were eating from, they could only eat scarse bits from each. I would not let him taken them but he then took both mine and my husbands plates. My food had been replaced with a jacket potatoe but I did not have an opportunity to eat it. He then turned to us and said "whats wrog with this then???".

Our waitress then retuned and asked if I'd enjoyed my cajun chicken at which point I bacame upset and my husband told her it had been removed from us before we could eat any.

When we asked for details of head office the surley male waiter eventually gae to us the website address and told us to look up whoever we needed to complain to.

The young female waitress was polite and apologetic throughout and appeared embarressed by the situation.

We went to the resturant at early teatime, with possibly only two other dining groups in the pub and fully expected to have a pleasant mewal and a pub we have been to before which promotes family dining.

I will never ever eat here again and will actively discourange anyone else form doing so. A

10 Sep 2009 21:28