The Montagu Pyke, Charing Cross Road

my first visit to monague pyke was enjoyable leading to the 2nd visit on my birthday. on the 2nd visit the bar person who was taking our meal order could not understand our order or speak english. why would they employ someone who cannot communicate effectively with the customers & provide a good speedy standard of service? I ordered a well done sirloin steak which arrived not well done but burnt, the meat was actually black. when asked how my meal was I answered not very good but again the guy could not understand me. thus my birthday meal was ruined & will not be going back. surely customer service should be a priority?

29 Nov 2011 10:30