The Phoenix Tavern, Faversham

Don't get me wrong, I love this pub. It does a variety of beer, which in Shepherd Neame land is an absolute bonus. Landlord convivial and flaboyant and most of the staff are friendly. However, don't fall foul of the blonde witch they currently employ. What part of customer service does this horror not understand. Very rude and far too interested in her hair to bother with customers. Sad to see she treated an elderly gentleman who was eating at this establishment with utter disdain, no respect and forgetful of the fact he was paying for this "service." Far too busy whinnnying with younger people to deal with him. Move on and let us get back to service, respect and a nice friendly atmostphere. Blondoe girl you spoil this lovely pub.

22 May 2013 21:47