The Castle At Donnington, Donnington

21 of my colleagues and I booked a table for lunch at this pub. Everyone enjoyed their lunch with the exception of 2 of us who ordered the same - a prawn baguette wih Marie Rose sauce. If you visit this pub, don't order this from the menu! Watery prawns, soggy bread and when I dared to complain and speak to the landlady, she shouted at me to go to the bar and get a �1 refund (it cost me �5.95) and said she wouldn't discuss it with me any longer and stormed off! Not a good attitude to customer service given that this is her business.

Not too impressed with the service (obviously). Have eaten here many times before and always enjoyed it. I'm sure it could be a lovely pub again, under different management.

24 Nov 2010 15:04