The Zetland Arms, South Kensington

Have visited this pub twice in the last month and the variance in service is shocking! First time was served by young Albanian man, Bee? Polite, friendly and professional. The second time I visited I encountered a rather less helpful member of staff. She was quite a large girl with tattoos whose behaviour was immature and embarrassing. This was highlighted by a play fight with another girl, using glitter spray. Customers were also sprayed and people were eating nearby. If trading standards had been there I'm sure a hefty fine would have been incurred! I will not be visiting again since a pub a short distance away provides far better service, namely The Hoop and Toy.

29 Nov 2004 16:53