The Purefoy Arms, Preston Candover

Well, where do i start about this pub?? As other people have said, its been refurbished and it looks lovely. Myself and my husband had dinner here on Saturday evening and i must say that the food was beautiful. We had a lovely young girl who sat us down and gave us our menu's and took our drinks order. The manager was also nice and came over to see if everything was ok. The young girl came back over with our drinks and she took our food order. We ordered the rib of beef and were told it would take 45 mins to an hour witch was fine - we was in no hurry and we had bread to keep us going while we waited. We wanted to order more drinks and we didnt want to go to the bar so as i made eye contact with the male bar member (he had long hair and my husband thought it was a lady) i asked for more drinks to be brough to our table. We waited and waited and nothing.. He kept walking up and down past our table playing with his hair and trying to look busy! The female bar member returned to our table and took our drinks order and she brought them to our table. Our food was then brought to the table by the male member of staff and as he put it down on the table, he spilt blood from the beef all down my white blouse! I then asked for napkins to clear up the mess and again i waited and waited and he didnt bring me any. I was so annoyed but my husband said he didnt want to cause a scene so i didnt say anything about the bood being spilt all down me to the female staff member, i just asked for more napkins. She came to the table with the napkins that id asked the male staff member to bring me and couldnt of been more apologetic that he had spilt blood all over our table. The boy had gone off without even a sorry! I really couldnt believe what had just happened and he didnt seem to care at all. After our main meal i went up to the bar to get another round of drinks and guess what... the barman was standing their sipping water and totally ignored i was there! He then started drying up glasses. This made me very angry and i went back to my table and the female member of staff came over to take our drinks order once again. The boy was useless!! He really didnt know what he was doing. We then asked him for the bill and he was quick to give us that.. he was faster that lightning!
We went to this pub because it had be reccomended to us by friends and i wanted to check it out before booking our work's christmas party here but im not so sure now after the appuling service we recieved by this particular staff member. I must stress that the manager and the female member of staff couldnt do enough to help and the quality of food was outstanding but im finding it really hard to see past the lack of manners and respect of the male member of staff.
The only BIG problem was a member of staff who had no interest in the customers at all and has ruined my blouse!

27 Oct 2009 00:09