The Brasshouse, Birmingham

The pub itself was very nice and staff were accomodating until it became aparent that our group of 25 people, who had already pre booked months in advance a section of the pub to have a social meeting, were not welcome.

I'd understand if we were being rowdy and rude but we were all courteous and friendly to the staff.

The extra attention to accommodate our needs was beyond the manageress's jurisdiction and an attempt to compromise was not even made.

It's aparent to me that customer service is not top of the list, and being a manager of a public house myself I was highly dissappointed in the treatment we received.

27 Mar 2006 10:37