The Lord John Russell, Russell Square - pub details
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other pubs nearby:
Marquis of Cornwallis, Bloomsbury (0.1 miles), Norfolk Arms, Russell Square (0.1 miles), Callaghans, Russell Square (0.1 miles), Boot, St Pancras (0.1 miles), Skinners Arms, Kings Cross (0.1 miles) - see more nearby pubs
please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.
5 most recent reviews of 61 shown - see all reviews
|After that disgraceful incident yesterday eve, I promise that myself , or my husband |
shall never frequent this establishment again.
Rudest, untrained, uneducated bar staff I have ever born witness to.
.yamato - 20 Dec 2013 13:15
|I was having a quiet drink in here last night, just going along minding my own business. I have been coming here after work for a quick couple of pints for the past two and a half years. The beer has always been in truly excellent condition and the place including the toilets are kept in a clean fashion.|
However, the bar man last night was extremely stroppy and rude, f-wording this under his breath and c-word this clearly aimed at a group of men who were quietly having a few drinks at a table. It appears because they only purchased one bottle of wine and several half pints of something in perhaps the hour they were there the barman loudly went over to them and told them to leave as they were taking up a table. Taking up a table? The place was hardly busy and there were many empty tables! One of the chaps came up to the bar and asked for the manager. If the man who appeared was the manager then that is surprising as his torrent of abuse was just as rude as the barman.
I have never ever witnessed such outrageous and disgusting behaviour aimed towards a paying patron in any establishment.
And they obviously do not need the money. I sincerely hope that the business finds a time where it slumps into financial difficulty and all the rents, rates, and utility bills pile up and the business closes. What else could possibly teach such
petulant and contemptuous people a lesson.
I for one will never return and I shall be certain to spread the word among my work colleagues who occasionally frequent this place.
AndyFraser - 20 Dec 2013 12:51
|I was there last night and witnessed the event, and I was appalled. Rest assured jjs78 that I will never go there again. It isn't the first time I see/experience staff be unhelpful, but last night was just out of order....|
LJR81 - 20 Dec 2013 09:38
|croydonpeer, I probably spent more than you in there last night. I was the only one at our table drinking water... with 3 large glasses of wine, i.e. an overpriced bottle-worth, in the 2 hours we were there. My friends were drinking half-pints of cider and Coke - which were served in the same glasses as my water. I paid for all the drinks and would love to be refunded the £30 that I supposedly spent on 'water'. of course this is a minority view - like I said, I had been coming here for 4 years without an issue. utterly gobsmacked by what happened, as are my 3 friends. hence why I think it worthy of commenting as this sort of behaviour should not pass unnoticed. even if we had been all drinking water at the end (which we were not), this was the worst customer treatment any of us have ever seen anywhere (and we're a well-travelled bunch). enjoy filling the pockets of this greedy unpleasant man, that's your choice!|
jjs78 - 20 Dec 2013 09:05
|78, this is my local and, if you look at past reviews - you will see your view is a minority one. WC1 pubs can't afford to cater for people sipping a drink all night. Do that at home.|
croydonpeer - 19 Dec 2013 23:34
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