please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.
This place has certainly improved since my last visit three years ago. There is a wide choice on the menu and the portions are large. The carvery is very good. Youngs Bitter and Special were available and both drinkable. A good venue for a works lunch.
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If I had read the reviews before going I may have not gone but as we found it accidently and apres the refit then Im glad. When walking in it looked lovely and I felt that expensive feeling but was pleasantly surprised to find it in line with most places these days on price. A wide selection of beer on draught is available which is definaltly a rareity these days. The staff were very friendly and chatty, another rareity these days anywhere. This place is in a great location, no feeling of being pushed into eating, although the carvery was excellent. Normal price and large selection of veg that didnt look as if had been there all day even at 6pm. Its the kind of place I could make an afternoon of quite easily so check it out since the refit. We were pleasantly suprised even without seeing the historical comments.
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Holepuncture is spot on. Haven't returned for AGES because the food was just disgusting and the service was non-existent. Last time I went I was cycling by on a hot day and the waterside ambiance seemed to fit. The menu had been dreastically reduced at that time (summer 2007?) Had a beer & that was about it. I was not wowed. There is so much potential for this place. Maybe I shall return now that I've heard that the place has changed hands.
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Anybody braved it since the refit?
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Ps
forgot to add: GOOD LUCK to Sue Gradon taking over, take it back to how it was.
PPS, Is Lee Marsh & Monkey Boy still there ????
anonymous - 13 Jul 2007 13:49 |
OMG what has happened to The Quays. Ok so its about 5 years since I worked there but OMG, What happened.
Come back to the old guys who worked there-It might have gone ratshite at times but we all had a laff.
what happened to ernest,andy,fat ian,matt,sally(might havebeen suzie) and glenn &the rest of the doorstaff, at least they stopped the chavs & squddies getting silly.
anonymous - 13 Jul 2007 13:46 |
holepuncture, well said and accurate but they will try and get your review deleted soonest!!!
Biker - 24 May 2007 12:12 |
such a shame, soooooo much potential but instead we are offered a pub with awful service overseen by terrible managers. the staff are walking around in a dream, heads down not knowing what they are doing, management who cant provide a consistent selection of beers and only scope of leadership is leering all over the dippy girls they employed, probably for those intentions too. I cant comprehend how why or who is allowing this car crash operation to continue but i hope its sorted out soon.
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Went to The Quays New Years Eve, it was a fantastic night. Rodeo Bull, wet t-shirt contect, DJ, buffet.
Karaoke nights are brilliant too, proper packed out and a good laugh. There is a huge bar and about 10 staff were on, the staff are very lively.
anonymous - 4 Jan 2007 12:56 |
Jeezusss H. I wish I'd read the reviews here before I let my brothers girlfriend drag me to this sh*t pit. What's with the running out of chips - and even worse running out of white wine???! I'm no expert on the hospitality industry but surely if someone has messed up on the ordering then you drag your carcass off to Asda and buy whatever it is that you need? Don't you??? *shrugs*
As it was we called a cab and went elsewhere. I'm getting too damn old to be held to ransom waiting for food, waiting for drinks and waiting for someone there to give a sh*t.
I want to go out and have a good time on the weekend not get stressed out because we have to leave a place as hungry and stone cold sober as we arrived!
I'm not saying anything against the staff - it's not their fault poor little minimum wage slaves. I bet they have to take some crap from the peed off punters. It's the pub management and *their* management who need their arses kicking.
Also - what's the point of having door staff if you're just going to let all the scum in anyway???!
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Went last night - dreadful. All comments are right. Grubby, understaffed, food mediocre. Location is perfect but that's all there is to recommend it. There's an A4 sheet of 'unavailable items' at the food ordering point - notably eggs (!), steak and fajitas but the list got longer as the evening progressed. I pointed out that Asda was open but none of the few staff who could drive could be spared to go out. Waited ages for food, ages for drink and AGES for puddings. I cleared our table, both before we could use it and after our main course because we were tired of looking at the dirty plates. The kids (staff) are very willing but haven't got a clue - I feel sorry for them.
A dreadful place - wouldn't waste my money there again. What a waste of a perfect summer location!
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All the previous criticisms of this pub are valid. If I didn't go there to wakeboard, I wouldn't go there at all. As I do, I keep cursing myself for not bringing my own food and drink. Put enough (competent) bar staff on, serve decent food and impose a dress code then you'd have a fabulous pub.
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Ewww! Three staff huddled at one end of a huge long bar & a rude manager who tried to make it my fault that I was overcharged.
& yeah. Chav Central. BIG Time.
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My goodness what a hole!
A perfectly glorious location, ruined by shocking mismanagement. Where shall I start?
There's simply no excuse for a dirty pub. I can't help thinking If the public areas are this squalid then what on earth does it look like behind closed doors - like the kitchen?
I usually avoid eating here because of my hygiene concerns, but I'm aware that my less fussy friends have sometimes waited hours and hours for their food, which is apparently standard.
The last time I visited they had run out of chips, the time before that they had run out of white wine...
The ahem... "service" is truly dreadful, but I can't blame the staff. Evidently they have been thrown into the deep end with no proper training or supervision, and they simply don't know what they're doing, and they haven't been required to care.
The pub is huge, and the bar stretches for miles seemingly...but there are 3/4 barstaff and they never seem to come your way. Staffing levels like this disrespect their customers.
But then their customer base seems to be mainly composed of under age drinkers, chavs and shall we say "the rougher element". (I AM being a tad harsh, but they do seem to predominate.)
The last time I was here there was a sea of "Chav White" heavily logoed clothing, Boyband "fin" hair, conspicuous bling, bleached blonde hair and fake tan.
I am certain I shall be reluctantly dragged here again, and I fully expect it to be equally shit.
There used to be a scottish manager called Andy who never seemed to be able to do anything to help you, but at least he could make you laugh. The latest incumbents lack even that much customer service skill.
If you are planning to visit my advice is this - please eat before you go, drink packaged bottled drinks which don't require a scummy glass, and order rounds in pairs to cut down on queueing time.
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Having only been in this dirty, inefficient and expensive place once, never again.
It's yet another example of 'third rate' management loose in an area that just spends money without looking for value.
If you want good beer, 1st class staff, value for money, B&B, good company that can converse without swearing, go to the Miners Arms.
Biker - 23 Oct 2005 11:08 |
The best thing I can say about this place is that I met the manager on a plane coming back from holiday once and he was a very very very funny man. His pub is crap though.
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Awful place.Awful food. Dirty Glasses. Staff have no idea about what is on the menu and customer service in general.
Ordered food and when it came half the items were missing. Sent it back and miraculously all the items that were missing were avaialble they just obviously couldn't be bothered to put them on. Sauce basket full of ants. Cutlery dirty and possibly the worst coffee I have ever tasted.
Its such a shame as this could be a fantastic place, the location is wonderful
anonymous - 23 Aug 2005 08:34 |
Lovely views, lovely Location. Went at the weekend, ordered a burger with cheese and Bacon, waitress said they'd run out of bacon but we still had to pay full price!!! THEN it came to our table, chips burnt, NO BURGER RELISH as in menu!!! UNBELIVABLE.... You'd think they'd gove us a couple of quid off as all the ingrediance wer'nt avalible but NO, wouldnt even consider it. Not enough bar staff, took about 30 minutes to get a drink. I'm just gutted that a pub in such a lovely location know NOTHING about customer service and NOTHING about cooking. Oh yeah, the burger was MINGING, most desgusting burger I've ever eaten, they even managed to burn the cheese on it... I wouldnt recomend eating at this pub.
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Great place for a nice chill with friends and meeting a few new people. Great atmosphere with a lovely garden overlooking the most beautiful lake.
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I agree with the the last two comments that it's full of Chavs. This used to be the 'in' place to go in this neck of the woods but has gone down hill a hell of a lot and the food is poor quality. The only thing it's got going for it is it's lakeside location which is nice during the summer and they do have some late night entertainment but apart from that you'd be better off trying somewhere else.
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Dreadful place - had a terrible time there (both times - gave it second chance). Full of very young chavs and wannabee footballers wives who can't afford the fare to London. A smattering of fights, and dodgy bouncers, round off a nightmare evening. Vicky Pollard likely to start hanging around in the car park soon. Avoid at all costs
patsy - 21 Jan 2005 14:18 |
It is a bit of a chav pub as noted earlier, but it's got a licence until 1:30-2:00AM on Fridays and Saturdays and acts as a pub/club. Overall a great place to drink.
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this pub is a fantastic place to eat in the evenings, or just to have a pub lunch at the weekends, the atmosphere is indiscribable and the garden area is amazing. i enjoyed watching the wakeboarders from the quayside wake and ski. the staff were all friendly and the late opening is a brilliant, i intend to make it my local.
tracey g - 14 Sep 2004 16:43 |
Bit of a charver dive. Bad Guinness- had a pint there the other day which wasn't even allowed to settle. Too expensive- over a fiver for a pair of pints. Plus points: big lakefront garden, ensuring summer popularity. Late licence most of the week as it's well away from any houses. Popular amongst students.
Dan - 1 Sep 2004 13:45 |
