please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.
does well combining restaurant with a pub atmosphere: cosy in the winter, decent menu and beer
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As has been mentioned this has been re-furbished as a gastro-pub, however the front part still has a pub feel and it has been rather tastefully done. Very comfortable armchairs and lots of them. The current 5/10 rating is way off - should be higher. Nice for a quiet drink on a Sunday night - didn't sample the food so can't comment.
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Great pub/restauurant thats brilliant in the wonter, given the warm and welcoming atmosphere and open log fire! Food was excellent - could have more beers available, but the ones they do have are well looked after non the less. One of my faves in Richmond at the moment.
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Little Chef? Beefeater?
Thought we would give it a go since the re-vamp, but sadly very disappointed. Hadn’t even finished the starter when the mains arrived, had to practically clear our own plates away to make available space. Followed by, over cooked Fish, under cooked chips! Not good for the standard pub meal!
Boring and bland!
anonymous - 26 Oct 2007 23:21 |
Clean. Quiet.
The interior looks like it has been refreshed recently. Appearance no different from any of 5,000 other pubs.
London Pride not available, Bombardier passable.
Seems mainly orientated towards meals. I just fancied a steak, but the prices for the main means are excessive, so I passed.
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Post-refit, this is really a restaurant, not a pub, although it does have three (standard) ales on tap. You notice that all the recent reviews relate to the food, not the drink or the pub atmosphere, because you wouldn't go there for that.
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I like the atmosphere of this pub and the food is edible, though nothing amazing.
If you have an aversion to kids then do not venture in here for Sunday lunch - you have been warned!
sem07 - 14 Mar 2007 13:57 |
I visited this restaurant last Sunday & it was fanastic. The food was absolutely exceptional, We all ate from the specials board & the food certainly was special. The only downside was our server (anna) who along with many others in the industry beleive they are the best when in fact they now nothing about customer service (loose the fake smile) & arguing with what I can only guess is your poor boyfriend in Polish rather than English does not make it ok to do so in front of customers. all the other staff were brilliant & could not of looked after us any better. We will definetly be back soon. Well done & a special thanks to the chef
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Food good although not outstanding, but a very plesant Sunday afternoon nonetheless.
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I went there with my husband and a couple of friends on Sunday. We wanted to show the friends what a great place this was - we both have fond memories of great food and service. But how we were proved wrong. Since I was there last (a couple of years ago) it has swiftly gone downhill. The food was still great but it took about an hour to arrive, and they had run out of most roast dinners. Trying to get any member of staff's attention took about 20 minutes on average each time. And then they had the audacity to over-charge us! The cheek. I will not be rushing back. Yes to Jason!
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maybe somebody should ask Jay first if he wants this job back.........
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going going & nearly gone, this is a restaurant & not a pub however this place glistened above all the rest not so long ago wether for a beer or a meal. I still dine hear regularly however it is going down hill fast ever since a member of staff called Jason left. If the company that owns this establishment knows what is good for them they will hunt Jason down & get him back (fast). Now it is run by polish people & the managers are (exscuse my language) a shower of s**t. No one smiles anymore & they just want there £5 an hour, no one is motivated or cares for the customers. My petition starts here, please put your name & location & "yes to jason" & I will print & forward to their company
YES TO JASON
P Walker
Richmond
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Crap staff, over priced everything. No atmosphere at all.
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I would say that the food was OK and reasonably priced. It also has a really nice feel. But the management! They are consistantly so rude. It wouldn't be unusual to stand at the bar when nobody else is waiting to be served and have to wait 10 minutes to be acknowledged. The landlady is very surly and has complete inability to smile - she really makes you feel uncomfortable. I've gone back on a few occasions to give them the benefit of the doubt - hoping that they've just had a bad day. Unfortunately it's always a bad day in there and I can't be bothered any more...
pinot - 18 Jan 2006 09:35 |
A terrible place. Dark, stuffy, with an unpleasant smell which I can only guess is coming from the old manager's remains under the floor somewhere. If the staff can speak English, they will probably be rude to you. Usually, the staff outnumber the clientele by two to one and yet it can take upwards of ten minutes for the bar-staff to even acknowledge you. Overpriced beer and £2.50 for 15 or so olives? There are three or four tables in the beer 'garden' which is actually a cracked and battered car-park. Aggressive ginger-haired type who is the current manager, who unless you are over 50 years old and buying a three course meal will not even grace you with a smile. I actually witnessed someone getting thrown out because they ordered a dessert with a pint of beer, but refused to order a main meal first. Please burn this place down and start again. Ye gads.
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An eating pub rather than one to go boozing in. Fairly quite and sedate when we went but the food and service were beyond reproach. A good no smoking area and it is generally clean.An extensive menu but a little more expensive than some other for food, but the quality is good.
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I remember this pub when it was the Old Orleans, and it was indeeed, a pub. Good beer, mixed drinks and fun staff. Now...not so sure. A bit pretentious.
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Does seem to be more of a restaurant than a pub, but the food is good, the real ale was well kept, and while the music may be too bland, the decor makes for a good meal. Staff was a bit slow, but an overall good experience if you are having a meal.
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I've been going to this pub for ages and I still get treated rather rudely by the bar staff, especially the manager. No matter how much money you spend in this pub (or "restaurant"), if you're under 40 you're likely to get a frosty reception. Double that if you're a student.
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The Lass O'Richmond Hill is more a restaurnant than a pub, and as a restaurant it excels. Though pricey, the food is excellent. They serve the best pub steak I've had in London, and the other meals on their extensive menu are equally superb. However if you're not eating there's little point in coming here; it's true that the service is not great, as most of the staff wait tables. There's not a great selection of beer, and the music is quite the blandest of easy listening jazz. Verdict? One to take your Mum to when she visits, but go elsewhere for a pint.
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A delightful pub with all the charm you would expectfrom a wonderful area. I felt a bit uneasy when i walked in but i was soon made to feel at home. A member of staff called Jay looked very busy but went out of his way to look after as I made it clear it was my first visit. the food was excellent & the staff were very professional yet friendly. If you visit & feel out of place track down Jay & he will surely help you, he obviously cares very much for this pub & its customers. many thanks ill be back
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The miscellany of smells emanating from the 'posh nosh' they serve there made me want to gag. One member of staff allocated to bar duty. After ten minutes waiting alongside 5 or 6 other punters I'd had enough and so left. It was Sunday and it was busy, like I'm sure they knew it would be. I shall not be returning. A sham
Good for: Groups of teetotal, patient, hungry posh people.
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A lovely atmosphere. Really good food. The staff however are as miserable as anything, which really ruins an almost perfect 'country' pub.
pinot - 24 Feb 2005 17:47 |
celebrated my 50th Birthday here.Food and atmosphere great,and fast service too.
Highly recommend it.
Allan - 5 Oct 2004 13:28 |
Lovely, cosy, friendly, great, love it!
Jane - 17 Aug 2004 12:51 |
Have and will continue to recommend this pub to all i meet. The Lass is a very friendly and warm pub. The food was exceptional with the best wine to match. My thanks to the staff.
Andy - 12 Aug 2004 17:38 |
went for a meal last night & could not beleive I had not known about this place before. FANTASTIC. The food, wine, service all amazing & I will surely be returning this weekend. I have finally found somewhere that deserves my hard earned cash.
The manager (Jason) was so welcoming & enhanced our evening with his wonderful pub & staff. Please visit if you have not done so you wont be dissapointed.
albert finney - 11 Aug 2004 15:52 |
food is great- atmosphere is very nice. Manager is a complete nightmare--That is unfortunate because the place has all the key ingredients for complete success. Would happily frequent once management is replaced.
jan - 6 Apr 2004 15:07 |
Things started well, but went rapidly downhill. Had lunch here during the week. Pleasant atmosphere. Candles lit (unusual during the afternoon, but nice). Unobtrusive classical music playing. Food very good (though they forgot to put the anchovies on the Caesar salad). After a while the music changed: to screechy jazz. We politely asked a staff member to turn it down, but he said he couldn't. When asked why, he first said it was because others in the bar might want it on. There was only one other table occupied, so we asked them. They were more than happy for it to be turned off. He still refused, then saying the Area Manager insisted on having it on! He refused to even turn it down, even though we pointed out that it was causing distress. His manner was confrontational. Had he been amenable, we would have given this place a rating of 8. Perhaps he was afraid he'd lose his job if the Area Manager dropped by.
Angie - 17 Mar 2004 16:48 |
What can I say food is out of this world, and one of the best wine lists i've see in a pub.... Did wait about 35 minutes for food one Sunday afternoon but the place was packed-no spare tables, the landlord informed me that after 3/4 o'clock is a much quiter time to eat - and it was....
Now my first choice for comfort food and wine by the open fire on a hung over sunday afternoon, what else do you need!
Well done!
Colm - 26 Feb 2004 15:38 |
Went there for lunch on Sunday. Even the customers' kids were well-behaved! The food itself was simply amazing. And we only waited about twenty minutes for food. I just love the smell of log fires on a wintry afternoon. Ten out of ten. :)
Briony - 10 Feb 2004 12:57 |
Having loved and frequented this pub for many years I am afraid to say that it seems to have a new manager/landlord and completely lost the plot. They were rude and refused to help out - as well as throwing my husbands birthday cards into the fire. I loved this place but will never go back!
Megan - 6 Feb 2004 15:48 |
Imagine a cosy old-style pub and this is it. Beer is good, food is good - specials menu is good for variety. We waited 1 hour for food but it was Boxing Day - but the food was good. No views nor beer garden of any size. Great venue forg a cosy evening with friends, or, a weekend lunch venue for food with the family.
anonymous - 8 Jan 2004 09:58 |
A wonderful cosy gem in the heart of Richmond Hill, the pub serves high quality fare and the atmosphere is warm, friendly and laid back. Perfect for a quiet informal dinner with friends or family.
Gaynor - 30 Dec 2003 17:40 |
Nice pub, food nice, sort of place you'd take your parents to.
Richard - 17 Nov 2003 12:50 |
The best food on the Hill. The Roebuck might have the view, but The Lass O'Richmond Hill has the greatest food - and puddings...
N Danielsson - 30 Oct 2003 09:17 |
Great food, great atmosphere - a real country pub in London.
Staff are fantastic!
Very warm and cosy so best suited for winter weather.
Megan Williams - 26 Sep 2003 12:01 |
Quite a charming little pub located near Richmond Gate. Excellent wine lists and great menus. Friendly staff too. Highly recommended. :)
Briony - 3 Sep 2003 12:49 |
