please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.
Neil is always at the quiz night every wednesday. Good Night
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I have to agree that the lack of service is a problem! I have been an irregular customer for 10 years and service has always been a moot point for me. Notwithstanding, the London Pride is good and at £2.25 a pint,very reasonable. Food is improving and reasonably priced
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clearly staff leaving some of the last comments, sounds like a sales pitch. if they have managed to get some staff who can actually serve you properly in here it might be worth going in again...
TheGP - 17 Jun 2007 22:09 |
Good food, good drink, extremely good prices, can be hard to find a seat at lunchtimes, but staff are always smiling and helpfull
anonymous - 1 May 2007 01:18 |
recently this pub has been taken over by new management and also since the other posts has been taken over by a new company, my visits there are always good fun, the staff all enjoy their work, and chat freely with the customers, the food is not 100% perfect but if you are unhappy with your meal the staff will always change it for you, untill you are completely satisfied, so pop in and see what you think of the place for yourself before listening to others
anonymous - 27 Apr 2007 23:27 |
Re the last post...
When I worked there, just after the pub opened, we had a really great team and not only did we serve all customers in turn, if you were a regular customer who made eye contact with one of us when you walked through the door, your pint would be waiting for you when you got to the bar!
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Went to the General Roy a few weeks ago to meet some old friends, they had been waiting almost an hour for their dessert and a cup of tea!
Agree with everyone else's comments, service is poor, more staff need to be employed and also trained on spotting who the first customer waiting at the bar was.
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Pub regular for a number of years
Generally I agree with the other users comments about the service which is testing at the best of times!
Beer is not fit for Human consumption (IMHO) has been blighted for a number of years so play safe and stick to the Lager. Not sure about the food but can recommend Kebab shop in high street.
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Cheap beer and food quite when i went there during the daytime not sure if i would return during the night.
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I have recently received a lot of flyers through my door about this pub - Yet another new management, but this time with a bit of marketing - Offering a FREE PINT and a 2 meals for the price of 1.
I thought this very generous, so thought I would go to claim my freeby and see if the new management had improved the pub.
Inside, the pub does seem to have improved - They have always had trouble with the layout, but they have got some more comfy looking furniture and taken out the pool table (yay) but removed the quiz machine (boo). I reckon this will improve the pub 100% in winter.
However, we are in summer not winter, so I sat outside. Lots of creaking patio furniture, covered in ants, literally falling apart. Almost up to my knees in fag butts. Why spend money sprucing up the inside if basic repairs and cleaning are beyond you?
And the core problem of this pub remains the same - the service. There are never enough staff on for starters. Then for seconds, they seem to employ bar staff who have never worked behind the bar before - They are unable to distinguish who was first at the bar and randomly serve customers waiting in no particular order, thus hacking off many. I also had trouble ordering food from a very flustered barmaid.
The service is the bedrock on which you found your pub. You might have some negative aspects, but good service can make an average pub a place you want to visit - There are other pubs in Feltham, such as the Running Horse or Red Lion for instance, that are busier, perhaps more tatty round the edges, but have always shown excellent service. Hence I will go there instead if I want a local pub.
Please please sort out your staffing rather than your free vouchers - The service is far more important..
TheGP - 22 Jul 2005 20:24 |
Obviously chavvy due to location. Wouldn't go in of an evening but makes a change from the Kings Head for lunch although takes forever to get food and when it comes it's not really worth the wait. Bloody Ashford, what a crap place to work when you have to resort to lunching in Feltham. How thoroughly depressing.
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This pub is morally wrong - They NEVER have enough staff, and if you eat here you take your life into your hands (that is on the offchance that your grub ever turns up)
Check out the number of white vans parked in the car park - That says it all. An awful awful pub
anonymous - 4 Apr 2005 16:40 |
Stop press.. Actually had a decent evening in this pub last week. They appear to have brought in a pub quiz, played some decent music and lowered their prices - Is someone finally trying to make a success of this place??! Keep trying please and your rating will go up!
TheGP - 26 Nov 2004 15:58 |
A "new" pub, but possibly built by people with no design sense whatsoever. A great cavernous mess of a pub, even a big beer garden doesn't save it.
Rubbish beers, service has been abymsal for years, passing through many different owners, no jukebox that I am aware of, and lunatic customers.
Avoid like the plague.
The Ginger Prince - 9 Aug 2004 15:14 |
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