The Fox and Hounds, Rickmansworth

Having lived in Rickmansworth for over 10 years, we decided to try this pub for a change, abandoning our usual places.. They have done a good job with regards to their beer garden, which although quiet, was really well kept. However I have to say I was pretty disappointed with their cheap tasting wine sold at premium rates and surprised by their lack of customer service.
I have never once returned a glass of wine (the thought embarrasses me) but on this occassion my husband did so on my behalf as it was sour and undrinkable. On doing so, the the pub manager (I would assume) scoffed at this and stated there was nothing wrong with it and that he can't exchange a drink just becasue the customer doesn't like it! He offered an alternative glass and then asked for the money, to which my husband refused. He eventually decided to let it go without payment with the phrase 'these things are just not worth arguing over'. Unfortuntaely the follow up wine tasted just as awful.. We left pretty soon after with a bad taste in our mouths, quite literally...along with the realisation that perhaps the customer isn't always right after all! We wont be returning, there are plenty of other pubs in the area that are fantastic and have plenty of customers for a reason. Take heed!

1 Jun 2015 19:35