Smithy's Wine Bar, Kings Cross

I have been to Smithy's before and had fairly mediocre service. This evening, however, was absolutely awful. The staff were unable to deal with the pre-booked christmas parties which should have been easier due to everyone having to choose their meals in advance) and the manager was unable to even give an apology for cold food and slow service. We got our starters over an hour after we sat down, having not even been offered bread. Our main courses came 1 1/2 hours later, cold and the deserts were pitiful. They've lost a lot of customers today, simply because they did not have the ability to say a simple sorry and recitfy the situation. At every complaint all they had were silly excuses. I will definitely not eat here again

16 Dec 2010 23:16