The Plum Tree, Holborn

I have been here a few times and had always rated is as okay, nothing special. Quite a quiet place. I went this time with five colleagues from work for a quick lunch. It WAS NOT quick! We ordered simple dishes, three of which were just sandwiches, and we waited for 45 minutes! We only have an hour for our lunch breaks, we had to literally force everything down quickly and then leave. The service wasn't brilliant either. The only "excuse" for the food taking so long was that the chef was temporary... I hope that means that they weren't sure whether to keep him on or not... and the answer is NOT TO! I would have thought that the least they would have done as a gesture of goodwill would be to give us our drinks on the house (which were soft ones afterall!)... we then had to stand and work out our own bill as we wanted to pay separately. We were rushing and to add to the stress an engineer was messing about with the till!

I will not be going again.

25 Mar 2010 14:32

The Ramblers Rest, Chipstead

Following my complaint, I have been in touch with Whitbread (and M&B who now run this establishment) to complain and they (Whitbread) couldn't have been more apologetic. We have been given a full refund and vouchers to boot! Doesn't make up for not getting what we thought we were going for, but does part-way restore my faith in "chain breweries". I just hope that the service and attitude of the staff improves in the future.

14 Oct 2008 17:06

The Ramblers Rest, Chipstead

Also... could anyone tell me which brewery now runs this as my brother thinks it isn't a Beefeater. Many thanks x

6 Oct 2008 11:45