The Strawbury Duck, Entwistle

Visited Sunday 6 February 2011 lunchtime. The food was about at an expected level for a pub but the service was poor. The 5 members of our group ordered together. One member of our group was served quickly with Fish and Chips but there was a 15 minute wait before anyone else was served and a further 5 minute wait before everybody was served. When I complained I was met with the comment "that's what happens when you pay separately" from a middle aged lady referring to the fact that the two couples and the one single person in our group paid for the food separately when we ordered. There was no apology from her or acknowledgment that they got it wrong. The yound girls are inattentive, chatting behind the bar whilst I was waiting for drinks, and my wife found a hair in her meal - probably from one of the young girls who serve customers with their long hair down, rather than tied back. I am still seething at the reaction to my complaint, 2 days later. They need to try harder to get their service right if they want me to return.

There was

8 Feb 2011 14:34