The Angel, Angel, Islington

Have to say we were very dissatisfied with the lack of customer service at this pub. My family and I were in London on the way to a holiday at the end of may visited The Angel and ordered drinks and food. Told that one of the 4 meals was unavailable so reordered, no problems up to then. This is when the issues began. After a few minutes a member of staff arrived at our table saying that another dish was unavailable(mashed potato) so changed for jacket potato. Then another couple of minutes passed when we eere told a third meal wasn't available either, so changed that one too. Whilst waiting for the food, we went back to the bar for more drinks, collected and paid, took them back to the table at same time as meals arrived.Then noticed beer very cloudy, but more importantly two meals only had part of the order included, no vegetables despite being on order. At this point I went to the bar to explain to someone that these issues were unacceptable and was met by a lady with a badge saying shift manager, so politely explained to her the problems. She said its nothing to do with her as she Didn't take the order.By this time my brother in law joined us to say that his food was stone cold, so she agreed finally to give ys our money back, we returned to our table where we were met by a staff member who was taking away our food. Hre reimburse d our money, and then gave us our drinjs money back when the manager asked us to leave. Very disappointed, we are not complainers and feel we were treated very badly.

21 Jun 2015 14:26