The Princess of Wales, Blackheath

Burnt food, poor service, snubbed by manager on Sunday 13th November 2011 at 18:00 when very few customers in bar, and little

demand on kitchen at that time....

FIsh and Chips, with Mushy peas and a good pint of ale or 2.. Have visited many times being local to us and alway senjoyed the

fish and chips, unfortunately, this will be the last time we visit after dreadful food and very poor service.

On arrival, asking at the bar if the fish and chips are still on, knowing they are popular and sell out at times, and being 6 in

the evening, to our pleasure, they were still on.

Unfortunately when the food arrived, we both received a portion of mushy peas in a ramakin that had clearly been cooked, left,

reheated and left to dry out before being served as they had a crumbly texture!!! I returned the mushy peas to the bar and

politely advised of them that was not happy with these, and asked them to dispose of and not to replace them . At this point,

these were quickly hidden under the bar, i was blanked and then another customer served. I return back to the table...The fish,

looked a little over done, but decided to cover it with vinegar and lemon and dive in as was hungry, annoyingly, we realise we

should have just returned the entire meal, on turn the fish over, the underside was almost black, i had several charred chips

stuck to the underside of my fish and the lemon and vinegar did little to mask the taste of the burn batter from the fish.

We ate the chips and ate the Fish from inside the burnt batter, but decided to make a complaint about the poor quality of the food

tha previously has been very good, we were told that the manager would be alerted of this and would speak to us and we would be

offered some kind of compensation.

After half an hour of waiting for the manager to return to us, we left, We werent offered compensation, a drink on the house, or

even an apology or from the manager that we were expecting to see. We are resonable people, we were polite to all of the staff we

spoke to, we made it clear we were regular customers, and that the food was always good, such a shame that we had bad food, and

also had poor service from the staff regarding a complaint that was very valid, Total shame, will be a while before we go back,

PLEASE DO BETTER PRINCESS OF WALES , and to the manager, thankyou for not bothering to take our polite complaint seriously, all we

wanted was an appology, we got snubbed.

Liam,

13 Nov 2011 21:19