Preston, Wembley

I had a recent incident with this pub and was gravely dissapointed with the service. We came in as a party of 5 and wanted to have a cosy afternoon meal, however when it came to ordering we were all refused entry into the pub due to one member of our party being 17 years of age. A legal guardian was present at the time and all members were able to show sufficient identification and we stated that we did not want to purchase alcholic beverages. As well as this there was a sign posted outside The Preston stating all children over 14 years of age were welcome to dine as long as they were accompanied by an adult.

After speaking to the duty manager and trying to find a reason for our refusal of entry she was unable to give us a valid reason for refusable and was unhelpful, there were also other children present in the pub at the time. We left feeling discriminated agaisnt and have only managed to come away with the Manager's name and head office's number to put in a further complaint.

30 Aug 2011 00:43