The Swan, Walton on Thames

I never would usually bother taking the time to write comments about an experience in a pub but I am inclined to make an exception in this case.

What a magnificent pub the Swan has become! I have just moved back into the area following five years living in France. A friend suggested we go there for a few drinks and something to eat on a Thursday night and I was pleasantly surprised to find it had undergone a facelift inside and out. A needed change from the old dreary run-down pub.

We were greeted by a friendly man who showed us to a table outside with a fantastic view of the river. He explained that they now provided table service in the garden so take a seat and relax. That we did! We were treated to the most amazing service I have ever experienced in this country.

The man who met us upon arrival turned out to be our waiter for the night which was a surprise because we thought he was the landlord. He waited on us hand and foot for four hours as well as numerous other tables even making time to stop for a bit of friendly chat. We had a decent three course meal and sat drinking superb wine recommended to us and marvelled at the efficiency of the staff.

No sooner our drinks had finished we were offered more. The waiter then disappeared into a small hut at the bottom of the garden and minutes later our drinks were rushed to us by another waiter. This went on all night. He went from table to table non-stop all night effortlessly bounding up and down the garden providing all the customers with the same impeccable service. I overheard the couple on the next table discuss how impressive they thought the service was and were debating whether it was necessary to leave a tip in a pub garden. They left a tip as did we.

I have recommended The Swan to many people since my visit and I will be returning soon. I thought the customer service in France was unrivalled. I think this place could give them a run for their money!!

Le magnifique!

27 Aug 2008 23:12