The Fleming Arms, Swaythling

it;s a shame there service very lacklustre and uncaring staff, we waited thirty minutes for our food, when it was brought to us , it was cold, The actual jacket potato with cheese and beans was barely and had been put in a microwave oven tell tell sign it was sweaty the bucket of wings was ok but got the wrong flavour sauces , we ordered crispy chicken and got chicken in breadcrumb with cheese on top it wasn;t nice nor was the presentation of the food, the young lady ordered a club sandwich which was barely edible and wasn;t even toasted , the plus side to that the manager did change this item for jacket potato with cheese and bacon, yet again the food was quite warm and put in a microwave it was very bad, we waited twenty minutes at the bar for the bar staff to get there act together, some of them didn;t know how to operate the till hmm, more training needed, the worst was yet to come after finishing our meal staff just stood doing nothing accept phoning people on there mobile phone, is this common practice at your establishment?. We were left with a pile of dirty plates just left on our table, in the end i took them up to the bar, knowone seemed interested, it was still there five minutes later, one of your staff a young lad was picking his nose and the girl while serving food touching her hair , it looked like the tables were a rush job , just one squirt and it looked like a dirty cloth over the table how very unhygienic this is. all in all a very bad experience, and we were told how good the Fleming arms were, perhaps you should have people with experience not loafers who don;t want to work on the floor as waiters and waitresses.

4 Apr 2012 16:28