The Travellers Friend, Woodford Green

A man goes into a pub and the landlady says.... well absolutely nothing actually. To be more accurate its the landlady's daughter. I always thought that the first law of customer service is to say a. 'hello' or 'good afternoon/evening' b. smile c. ask 'what can I get you sir'. All three are absent with this member of staff. All you get is a contemptible look and perhaps a slight incline of the head. Beer is now very samey, presumably being limited to brews favored by owners who know very little about beer. God how I miss Ridley's! Would benefit from a. staff going on a training course to learn some common courtesy b. some 'real' real ales and not mass produced stuff c. re-do the disgusting loos. Pluses are NO TV and reasonably unspoilt interior. Beer kept in good condition even if not well chosen.

28 Oct 2012 19:10